Miralivia client care
How may we help you?
One inbox, one person, one answer.
Whether it's an order, a delivery, a return or a question about size, write to us and a real person replies. Include as much detail as you can and we'll give you a clear answer without a round trip.
Email support
contact@miralivia.com
Answered within 24 hours, Monday to Friday.
Response time
Within 24 hours
During sales and public holidays it may take a little longer.
One thread
One email per issue
Replying to your original email keeps everything together, and we can help you faster.
Self-service help
You may find the answer right away
Our most requested information is online at any time.
Track an order
See the latest carrier updates.
Sizing and fit
Measurements, between sizes and how our dresses run.
Returns and refunds
Eligibility, timing and what comes back.
Shipping and delivery
Processing times and delivery estimates.
All frequently asked questions
Forty answers about orders, products and policies.
Before you write
Give us the right details
Including these gets you a real answer on the first reply.
Orders & tracking
Your order number
It's in your confirmation email. Use the same address you entered at checkout.
Returns
What you're sending back
The item name, the size, and what you'd like to happen next.
Product & size
Your measurements
Bust, waist and hip, plus the size you usually wear. It's the fastest way to get sizing right.
Anything else
The full context
For collaborations or wholesale, a clear subject line and the detail up front.
Contact client care
Send us a message
Fields marked with an asterisk are required. For anything order-related, add your order number and the email you used at checkout.
Response time
Within 24 hours, Monday to Friday
Returns
30 days from delivery to request one. Full terms in our refund policy.
Having trouble with the form? Email us directly at contact@miralivia.com.
A real person reads every message. No tickets, no bots.
Miralivia client care